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Frequently asked questions

Company Silver.Ag is under constant supervision of the State Assay Office. Each piece is inspected by the State Assay Office and marked by hallmarks according to the law. The State Assay Office guarantees the purity of the product and genuineness of the precious metal.

We have been on the market for over 20 years and we have over 500,000 satisfied customers worldwide.

Our jewelry is made exclusively from precious metals (gold, silver, platinum). We do not work with imitations and inexpensive costume jewelry (iron, steel, brass, alloy jewelry, various gold plated and silver plated imitations and such).

Our company is actively involved in the development of Internet commerce both in USA, Europe and abroad. We notably participate in the development of municipal services, the introduction of new standards for customers and we work with consumer organizations in each country. The company Silver.Ag has been engaged in the creation of new Hallmarking Act.

Our employees are governed by a code of ethics that emphasizes the professionalism and willingness in relation to customers. Principles which are contained in the Code confirm that our ultimate goal is long-term customer satisfaction rather than immediate profit.

Therefore, you can rely on the purity of our jewelry 100%.
When buying jewelry online it is necessary to be careful. Not all countries have such strict oversight of purity and quality of jewelry as European Union, where we have one of the strictest Hallmarking Acts in the world.

In 2014-2015 we have done a worldwide test of internet jewelry shopping (so called mystery shopping), where out of 683 tested items 93.6% of the purchases were scams, fakes or even hazardous to health. Items that were declared as gold, silver, diamond or made with precious stones, were, in the better cases, made with small amounts of precious metal, gold/silver plated, instead of a diamond a cubic zirconia or other imitation stone was used. Unfortunately there were also cases where the jewelry contained harmful or dangerous compounds (nickel, arsenic and such). We shopped worldwide, both from "cheap" countries such as China, Malaysia, etc., as well as from developed countries like USA, Australia... It should be noted that in these countries there are usually no Hallmarking Acts, there is no supervision by the Assay Office and therefore ordering jewelry from abroad is always risky, as demonstrated by our test purchases.

Company Silver.Ag is under constant supervision of the State Assay Office. Each piece is inspected by the State Assay Office and marked by hallmarks according to the law. The State Assay Office guarantees the purity of the product and genuineness of the precious metal.

We have been on the market for over 20 years and we have over 500,000 satisfied customers worldwide.

Our jewelry is made exclusively from precious metals (gold, silver, platinum). We do not work with imitations and inexpensive costume jewelry (iron, steel, brass, alloy jewelry, various gold plated and silver plated imitations and such).

Our company is actively involved in the development of Internet commerce both in USA, Europe and abroad. We notably participate in the development of municipal services, the introduction of new standards for customers and we work with consumer organizations in each country. The company Silver.Ag has been engaged in the creation of new Hallmarking Act.

Our employees are governed by a code of ethics that emphasizes the professionalism and willingness in relation to customers. Principles which are contained in the Code confirm that our ultimate goal is long-term customer satisfaction rather than immediate profit.

Therefore, you can rely on the purity of our jewelry 100%.
If you do not fit into the ring size, we will gladly exchange it for the correct size. You do not need to worry, we do this daily, routinely and we have no problems with doing so. Please contact us via email and our assistants will happily help you with the whole process smiley
Because our online store is regularly updated and connected with our storage system, our company only has the sizes we offer in our shop.
As we stock all of the jewelry listed in our online store, our delivery times are as fast as possible. 

We dispatch orders accepted by 2:00 p.m. weekdays on the same day. Orders received after 2:00 pm on weekdays will be dispatched next business day. 

We are sending the orders by U.S. Mail (recorded and insured delivery). Your order will arrive within 2-7 days in average, depending on location (bigger cities=faster, smaller cities+villages=slower).
If you are experiencing problems, your firewall or cookies are probably blocking communiation.
 
If you do not have anybody to help you with these computer issues, please do not hesitate to send us your order by email at: info@silver.ag.
 
Please include following information in your email:
 
Jewelry code
Size, length, color, etc.
Price
Your name and full address incl. ZIP code
Phone number and email
 
We will be glad to process your order this way.
Recently, a large number of chain designs have been produced as "unisex," i.e., they are suitable for both men and women. Therefore, it is probably easier to select a chain by length:
 
Necklaces (neck chains):
 
37 cm (14.5 in) - female length, just close to the neck
38 cm (14.75 in) - female length, just close to the neck
40 cm (15.5 in) - the most common female length
42 cm (16.5 in) - female length, slightly loose
45 cm (17.5 in) - more loose female length, or for boys up to about 12 years
50 cm (19.5 in) - male length just close to the neck, or loose female length
52 cm (20.25 in) - male length just close to the neck, or loose female length
55 cm (21.5 in) - the most common male length, or very loose female length
60 cm (23.5 in) - loose male length, or the loosest female length


Chain lengths, necklace, bracelet, anklet, waist chain lengths Silver.Ag

Bracelets (wrist chains):
 
17 cm (6.75 in) - female length - slender hand
18 cm (7 in) - the most common female length
19 cm (7.5 in) - female length, looser
21 cm (8.25 in) - male length, tighter
22 cm (8.5 in) - the most common male length
23 cm (9 in) - male length, more loose - for a very large wrist


Anklets (ankle chains):
 
23 cm (9 in) - female length - slender ankle
25 cm (9.75 in) - the most common female length. If necessary, the length of a slender male ankle
 
Most anklets can be clasped in several places so you can adjust the length, i.e., an anklet 25 cm in length (9.75 in) you can clasp at 24 cm (9.25 in), 23 cm (9 in) etc.


Waist chains:
 
Waist chains are usually supplied in lengths of 80 cm (31.25 in), 85 cm (33.25 in), 90 cm (35 in). Only female chains are available. Waist chains can be clasped at any length and therefore you can easily regulate the length, i.e., a waist chain 90 cm in length (35 in) can be joined at 85 cm (33.25 in), 80 cm (31.25 in), 75 cm (29.25 in), etc.

We provide a 100% money-back guarantee, so if the chains do not meet your expectations or you simply do not like the product, please send it back and we will refund your money or exchange it for another product of your choice smiley

 

Any questions? Contact us.

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